Privacy policy

Claudine Moncion Joaillière Inc. (Moncion Joaillerie) protects your personal information. This policy explains what we collect on moncion.co, why, and what your rights are.

Person in charge of the protection of personal information

Claudine Moncion
info@claudinemoncion.ca
116 rue St-Sylvestre, Longueuil, Quebec J4H 2W3

What we collect

  • When you order: name, shipping and billing addresses, email, phone and order details. Card data is processed by our payment providers; we do not have access to it.
  • When you sign up for the newsletter: your email.
  • When you write to us: your name, email and message.
  • When you browse the site: IP address, device type and pages viewed, through cookies.

Why we collect it

To process and deliver your orders, answer your questions, handle returns, send you the newsletter if you signed up, meet our tax and accounting obligations, and keep the site running and secure.

Who has access

We do not sell or share your personal information. Only the providers that allow us to run the store have access to it:

  • Shopify and PayPal: online store and payment
  • Canada Post: delivery
  • Mailchimp: newsletter
  • CookieYes: managing your cookie consent

Some of these providers store information outside Quebec, including elsewhere in Canada and in the United States.

Cookies

Cookies needed for the site to work, such as the cart, are always active. Measurement and advertising cookies can be used to identify or profile you: they stay off until you accept them in the banner. You can change your choice at any time with the cookie icon shown on the site.

Retention

We keep your information for as long as needed for these purposes. Order records are kept for six years for tax purposes. Your email stays on the newsletter list until you unsubscribe.

Your rights

You may ask to access your information, have it corrected, withdraw your consent or unsubscribe from the newsletter by writing to info@claudinemoncion.ca. We respond within 30 days.

You may also file a complaint with the Commission d’accès à l’information du Québec.

Changes

Any change to this policy is published on this page. Last updated: November 2026.