Refund policy

Returns

You may return a piece of jewelry within 7 days of delivery. It must come back in its original condition. No piece is excluded.

To make a return, write to us at info@claudinemoncion.ca with your order number. We will tell you where to send the piece.

Refunds

We refund returned jewelry. We do not offer exchanges or store credit.

Return shipping

Return shipping costs are your responsibility.

Defective or damaged jewelry

If your piece arrives damaged or has a defect, write to us. We will repair it free of charge.

A repair needed after the piece has been worn may involve a repair charge.

Oxidation

Copper and sterling silver are two metals that oxidize naturally, especially in the presence of humidity. This oxidation is not a manufacturing defect. To restore their shine, simply rub the jewelry gently with a polishing cloth made for jewelry to remove the oxidation.

Your rights

This policy is in addition to the warranties provided by Quebec’s Consumer Protection Act and does not limit them.